DOCUMENT:Q240642 25-JUN-2000 [homemm] TITLE :World Atlas: Quits Unexpectedly When Screen Resolution Changed PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kb3rdparty kbenv kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Interactive World Atlas 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== If you change the screen resolution in the Display tool in Control Panel while Microsoft Encarta World Atlas 2000 is running, the program may quit unexpectedly. CAUSE ===== This behavior can occur if a Matrox Millennium G200 AGP video adapter is installed in your computer. RESOLUTION ========== To work around this issue, change the screen resolution before you start Encarta World Atlas 2000: 1. Quit Encarta World Atlas if it is running. 2. Click Start, point to Settings, and then click Control Panel. 3. Double-click Display. 4. Click the Settings tab. 5. Drag the "Display area" or "Screen area" slider to the screen resolution you want. 6. Click OK, and then click OK again. 7. Close Control Panel. 8. Start Encarta World Atlas 2000. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: multi multi-media media mm ewa2k crash stop pixels ====================================================================== Keywords : kb3rdparty kbenv kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000 Version : WINDOWS: Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.