DOCUMENT:Q248303 06-AUG-2002 [homemm] TITLE :Encarta Encyclopedia: Error Message When You Start Virtual Tour PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:; : OPER/SYS: KEYWORDS:kb3rdparty kbdisplay kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia 99 - Microsoft Encarta Reference Suite 99 - Microsoft Encarta Encyclopedia 2000 - Microsoft Encarta Reference Suite 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start a Virtual Tour in one of the programs listed at the beginning of this article, you may receive an error message similar to one of the following Enc<2000> caused a general protection fault in module Stbv_128.drv. Enc<2000> caused a general protection fault in module Dibeng.dll. where <2000> is the version year of your program. CAUSE ===== This behavior can occur if an ATI Graphics Vantage (Mach 8) video adapter is installed in your computer. MORE INFORMATION ================ Microsoft recommends that you do not run any of the programs listed at the beginning of this article on a computer in which an ATI Graphics Vantage (Mach 8) video adapter is installed. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: multi multi-media media mm ee99 ers99 ee2k ers2k ====================================================================== Keywords : kb3rdparty kbdisplay kberrmsg kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaEnCyc1999 kbEncartaReference99 kbEncartaReference2000 Version : WINDOWS:; : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.