DOCUMENT:Q249629  06-AUG-2002  [homemm]
TITLE   :Encarta 2000: Error Messages When You Attempt to Start Program
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:; :
OPER/SYS:
KEYWORDS:kberrmsg kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Africana 2000 
 - Microsoft Encarta Encyclopedia 2000 
 - Microsoft Encarta Reference Suite 2000 
 - Microsoft Encarta Interactive World Atlas 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start one of the programs listed at the beginning of this
article, you may receive one or more of the following error messages:

    - Error Starting Program
   A required .dll file, Shrl30.dll, was not found.

    - Error Starting Program
   A required .dll file, Shrpnl10.dll, was not found.

    - Error Starting Program
   A required .dll file, Mapobj43.dll, was not found.

    - Error Starting Program
   An unknown error has occurred while initializing. Please restart Windows and
   try again.

CAUSE
=====

This behavior can occur if one or more of the following files is missing or the
wrong version:

 - Shrl30.dll
 - Shrpnl10.dll
 - Mapobj43.dll

RESOLUTION
==========

To resolve this issue, copy each of the problem files from your Encarta
installation CD-ROM, and then paste them into the Reference Titles folder. To do
this:

1. Insert your Encarta installation CD-ROM into the CD-ROM drive. Press and hold
   down the SHIFT key as you insert the CD-ROM to prevent Encarta Setup from
   starting automatically.

2. Click Start, point to Programs, and then click Windows Explorer.

3. Browse through your Encarta installation CD-ROM to one of the files that is
   missing on your hard disk.

   NOTE: For a listing of the files that you need to copy as well as the folders
   where those files are located on your Encarta installation CD-ROM, see the
   tables in the "More Information" section of this article.

4. Right-click the file, and then click Copy.

5. Browse to the following folder on your hard disk:

   C:\Program Files\Common Files\Microsoft Shared\Reference Titles

6. Right-click the folder, and then click Paste.

   If you are prompted to overwrite an existing file, click Yes.

7. Repeat steps 3 through 6 for each file that you need to copy and paste into
   the Reference Titles folder.

8. Quit Windows Explorer.

If the issue continues to occur, repeat the previous steps to copy the missing
files to the Windows\System folder.

MORE INFORMATION
================

The following tables list the problem files and the folders where those problem
files are located on your Encarta installation CD-ROM.

Encarta Reference Suite 2000
----------------------------

+-------------------------------------+
| File name    | Folder               | 
+-------------------------------------+
| Shrl30.dll   | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Shrpnl10.dll | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Mapobj43.dll | cd-rom:\Evg          | 
+-------------------------------------+

Encarta Encyclopedia 2000
-------------------------

+-------------------------------------+
| File name    | Folder               | 
+-------------------------------------+
| Shrl30.dll   | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Shrpnl10.dll | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Mapobj43.dll | Does not apply       | 
+-------------------------------------+

Encarta Africana 2000
---------------------

+-------------------------------------+
| File name    | Folder               | 
+-------------------------------------+
| Shrl30.dll   | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Shrpnl10.dll | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Mapobj43.dll | Does not apply       | 
+-------------------------------------+

Encarta Interactive World Atlas 2000
------------------------------------

+-------------------------------------+
| File name    | Folder               | 
+-------------------------------------+
| Shrl30.dll   | cd-rom:\Aref\Compnts | 
+-------------------------------------+
| Shrpnl10.dll | cd-rom:\Aref\compnts | 
+-------------------------------------+
| Mapobj43.dll | cd-rom:\Evg          | 
+-------------------------------------+

Additional query words: multi multi-media media mm ers2k ee2k ea2k eiwa2k

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaAfricana2000 kbEncartaReference2000 kbEncartaWorldAtlas2000
Version           : WINDOWS:; :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.