DOCUMENT:Q257359 09-OCT-2001 [homemm] TITLE :World Atlas 2000: World Atlas Has Encountered an Unknown Error PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kb3rdparty kberrmsg kbhw kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Reference Suite 2000 - Microsoft Encarta Interactive World Atlas 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install the Microsoft Encarta Reference Suite 2000 DVD-ROM, you may receive the following error message: Invalid page fault in module Setup.exe. In addition, when you attempt to start Microsoft Encarta World Atlas 2000, you may receive the following error message: World Atlas has encountered an unknown error. CAUSE ===== This behavior can occur if the following conditions are true: - A Pioneer DVD-114 DVD-ROM drive is installed in your computer. - The firmware for the DVD-ROM drive is outdated. - A CD-ROM writer is connected to your computer. - The Adaptec EZ CD Creator software is installed on your computer. RESOLUTION ========== To resolve this issue, download and install version 1.24 of the firmware upgrade for the Pioneer DVD-114 DVD-ROM drive from the following Pioneer Web site: http://www.pioneerelectronics.com/Pioneer/CDA/ServiceAndSupport/SelfHelpForIndFirmware/0,1465,60~6020~60201100,00.html NOTE: Please contact your hardware manufacturer before you update the firmware to make sure that you are installing the correct files. MORE INFORMATION ================ Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: multi multi-media media mm dvdrom ers2k ewa2k gpf ipf ====================================================================== Keywords : kb3rdparty kberrmsg kbhw kbimu kbHardware Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000 kbEncartaWorldAtlas2000 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.