DOCUMENT:Q263242 12-NOV-2001 [homemm] TITLE :Encarta 2000 Error Message: Windows Cannot Find Program.exe PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Interactive World Atlas 2000 - Microsoft Encarta World English Dictionary, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to register one of the programs listed at the beginning of this article, you may receive the following error message: Windows cannot find Program.exe. CAUSE ===== This behavior can occur if the default Web browser on your computer is not properly configured. RESOLUTION ========== To resolve this issue, reinstall your Web browser. For information about how to obtain and install the latest version of Microsoft Internet Explorer, visit the following Microsoft Web site: http://www.microsoft.com/windows/ie/ For information about how to obtain and install the latest version of Netscape Communicator, visit the following Netscape Web site: http://www.netscape.com/computing/download/index.html MORE INFORMATION ================ You can register the program online by using your Product Identification Number (PID). To do this, visit the following Web site http://encarta.msn.com/products/deluxe/activate.asp?PID= where is your Product Identification Number. To identify your PID: 1. Start one of the programs listed at the beginning of this article. 2. On the Help menu, click About This Product or About Encarta InterActive World Atlas. Additional query words: 1.00 multi multi-media media mm ewa2k ewed registration ====================================================================== Keywords : kbenv kberrmsg kbimu Technology : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000 kbEncartaWorldEngDict Version : WINDOWS:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.