DOCUMENT:Q266512  12-NOV-2001  [homemm]
TITLE   :Encarta Researcher: Keyboard Shortcuts Launch IE Commands
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbtool kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Africana, Third Edition 
 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
 - Microsoft Encarta Interactive World Atlas 2001 
 - Microsoft Encarta Reference Suite 2001 
 - Microsoft Encarta Researcher, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use a keyboard shortcut in one of programs listed at the beginning of
this article, a Microsoft Internet Explorer command is run instead of an Encarta
Researcher command.

For example, when you press CTRL+N, you open a new Internet Explorer window
instead of opening a new Encarta Researcher project.

CAUSE
=====

When the same keyboard shortcut is used by both Internet Explorer and Encarta
Researcher, the Internet Explorer command overrides the Encarta Researcher
command.

RESOLUTION
==========

To resolve this issue, use the menu commands in Encarta Researcher to perform
actions instead of using keyboard shortcuts.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: 1.00 multi multi-media media mm ee2001 accelerators keystroke

======================================================================
Keywords          : kbtool kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaAfricana300 kbEncartaReference2001 kbEncartaWorldAtlas2001 kbEncartaResearcher
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.