DOCUMENT:Q270780 29-OCT-2000 [homemm] TITLE :ELL: Virtual Challenge Stops Responding When You Press Reset PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kbdisplay kbui kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Language Learning French - Microsoft Encarta Language Learning French Deluxe - Microsoft Encarta Language Learning Spanish - Microsoft Encarta Language Learning Spanish Deluxe ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the Virtual Challenge in one of the Microsoft Encarta Language Learning programs listed at the beginning of this article, the Virtual Challenge stops responding when you click the Reset button. CAUSE ===== This behavior occurs because the Reset button is still available, even though the button is dimmed. RESOLUTION ========== To work around this issue, wait for the Reset button to be outlined in white before you click the button. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: multi multi-media media mm ellf ells unavailable grayed greyed ====================================================================== Keywords : kbdisplay kbui kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench Version : : Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.