DOCUMENT:Q271271 11-MAY-2001 [homemm] TITLE :Microsoft Reader: Cannot Read eBook That You Purchased Online PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0 OPER/SYS: KEYWORDS:kbdisplay kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Reader for the Pocket PC, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you open an eBook that you purchased online in Microsoft Reader for the Pocket PC, you may experience either of the following symptoms: - You can view the title page, but all other pages are blank. - You receive an invalid format error message when you attempt to read beyond the first page. You may also see an error message similar to the following: The following error occured. 0x80004005 (-2147467259) OKAY - fatal error occured. CAUSE ===== This issue occurs because Microsoft Reader for the Pocket PC does not support the latest security technology for eBooks. The latest security innovations prevent eBook piracy, and require server-based activation. At this time, only Microsoft Reader version 1.5 for desktop and laptop computers supports the latest security technology for eBooks. RESOLUTION ========== To resolve this issue, obtain a software update for Microsoft Reader for the Pocket PC when a software update becomes available from Microsoft. For information about software that is available for the Pocket PC, visit the following Microsoft Web site: http://www.microsoft.com/pocketpc STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Reader for the Pocket PC, version 1.0. MORE INFORMATION ================ For additional information about how to resolve this issue when you attempt to open a purchased eBook on a desktop computer, click the article number below to view the article in the Microsoft Knowledge Base: Q271300 Microsoft Reader Error Message: Unhandled Exception 0xC0000005: AV Additional query words: 1.00 reader msreader e-books pocketpc 024 secure ====================================================================== Keywords : kbdisplay kberrmsg kbimu Technology : kbOSWinCE kbReaderSearch kbPocketSearch kbPocketReader100 Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.