DOCUMENT:Q272037  07-JAN-2001  [homemm]
TITLE   :Encarta 2001 Err Msg: ENC2001 Caused an Invalid Page Fault...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia Standard 2001 for Windows 
 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
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SYMPTOMS
========

When you click Register Online Now to attempt to register Microsoft Encarta
after you install the program, you may receive the following error message:

   ENC2001 caused an invalid page fault in module ENC2001.EXE.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

 - You click Register Online Now the first time that you start Encarta after you
   install it.

 - The Encarta CD-ROM is not inserted in the CD-ROM drive.

RESOLUTION
==========

To resolve this issue, insert the Encarta CD-ROM into the CD-ROM drive, and then
follow the instructions on the screen to complete Online Registration.

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: multi multi-media media mm encarta2001

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Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch
Version           : :
Issue type        : kbprb
Solution Type     : kbpending

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Copyright Microsoft Corporation 2001.