DOCUMENT:Q272539 26-MAY-2001 [homemm] TITLE :Encarta 2001: Program Does Not Respond When You Click Web Links PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kbenv kbnetwork kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows - Microsoft Encarta Encyclopedia Standard 2001 for Windows - Microsoft Encarta Reference Suite 2001 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click a Web link on the Microsoft Encarta 2001 Encyclopedia Home Page, the program may not respond, and your computer may not attempt to connect to the Internet. CAUSE ===== This behavior can occur if Encarta 2001 Encyclopedia is not configured to ask you for confirmation before you connect to the Internet. RESOLUTION ========== To resolve this issue, configure Encarta 2001 Encyclopedia to ask you for confirmation before you connect to the Internet: 1. Start Encarta Encyclopedia. 2. On the Options menu, click Settings. 3. Click to select the "Ask me for confirmation before connecting to the Internet" check box, and then click OK. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: multi multi-media media mm ee2001 ers2001 hang access ====================================================================== Keywords : kbenv kbnetwork kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaReference2001 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.