DOCUMENT:Q273488 22-JAN-2002 [homemm] TITLE :Reader Err Msg: You Are Attempting to Connect to an Invalid... PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0,1.5 OPER/SYS: KEYWORDS:kberrmsg kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Reader, version 1.5 - Microsoft Reader for the Pocket PC, version 1.0 - Microsoft Reader version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start one of the programs listed at the beginning of this article, you may receive the following error message even after you use the Reader Repair feature: You are attempting to connect to an invalid Activation site. Please run Microsoft Reader setup again to correct this problem. You can download a new copy of the Microsoft Reader from http://www.microsoft.com/reader/. CAUSE ===== This behavior can occur if there is a problem with the Bookstore registry entries. The Reader Repair feature that is included with Microsoft Reader does not restore the default Bookstore registry entries. RESOLUTION ========== To resolve this issue do one of the following methods: Uninstall and Reinstall Microsoft Reader 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click Microsoft Reader in the list of currently installed programs, and then click Add/Remove. 4. Follow the instructions on the screen to uninstall Microsoft Reader. 5. Reinstall Microsoft Reader from the following Microsoft Web site: http://www.microsoft.com/reader Upgrade to Microsoft Reader 2.0 To upgrade to Microsoft Reader 2.0, download the latest version from the following website: http://www.microsoft.com/reader If you can not upgrade Microsoft Reader on your handheld device, contact your hardware manufacturer for support. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ For additional information about how to activate Microsoft Reader, click the article number below to view the article in the Microsoft Knowledge Base: Q271289 Microsoft Reader Error Message: Activation Error Additional query words: 1.00 1.50 msreader option ====================================================================== Keywords : kberrmsg kbsetup kbimu Technology : kbOSWinCE kbReaderSearch kbPocketSearch kbReader150 kbPocketReader100 kbReader200 Version : :1.0,1.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.