DOCUMENT:Q274096 06-AUG-2002 [homemm] TITLE :Multimedia Err Msg: Exception 01h in Module PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kb3rdparty kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows - Microsoft Encarta Language Learning French - Microsoft Encarta Language Learning Spanish - Microsoft Encarta Encyclopedia 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install one of the programs that are listed at the beginning of this article on a Hewlett-Packard computer, you may receive the following error message: This program has performed an illegal operation and will be shut down. When you click Details, you receive the following error message: caused an exception 01H in module at 0000:0042d3bc. Registers: EAX=00000000 CS=0028 EIP=0042d3bc EFLGS=00000297EBX=0042d3b1 SS=016f ESP=0067d9bc EBP=0067da08 ECX=0067da30 DS=016f ESI=c0001350 FS=113f EDX=c17303b0 ES=016f EDI=000000cf GS=0000 Bytes at CS:EIP: 89 45 e8 eb 06 8b 45 e8 0f 23 d0 0f 01 4d ec 8b Stack dump: 00400000 bffa084d 0067da08 0067d9dc 00000001 c17303b0 0067da30 00001010 00400000 bffa084d 00000001 00001010 00000167 00000000 c00002ff 00008009 CAUSE ===== This behavior can occur if the Hewlett-Packard FDC update is installed on the computer. RESOLUTION ========== To resolve this issue, uninstall the FDC update: 1. Click Start, point to Settings, and then click Control Panel. 2. Double click Add/Remove Programs. 3. Click FDCMGR9x, and then click Add/Remove. 4. Click Yes, and then click "Yes to All". 5. Click OK. When you are prompted to restart the computer, do so. MORE INFORMATION ================ The preceding instructions have been approved for use by Hewlett-Packard Technical Support. If you have any questions regarding the use or removal of the FDC patch, please direct your questions to Hewlett Packard support at (800) 742-9729. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Additional query words: multi multi-media media mm ee2001 ellf ells hewlett packard hp ====================================================================== Keywords : kb3rdparty kberrmsg kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbEncartaEncycSearch kbHLangFrench kbEncartaEnCyc2000 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.