DOCUMENT:Q277020 25-JUL-2001 [homemm] TITLE :Encarta: How to Order Headset Replacement Parts PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kb3rdparty kbhw kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Language Learning French - Microsoft Encarta Language Learning French Deluxe - Microsoft Encarta Language Learning Spanish - Microsoft Encarta Language Learning Spanish Deluxe ------------------------------------------------------------------------------- SUMMARY ======= The programs listed at the beginning of this article include a headset that is manufactured by Andrea Electronics. If you have an issue with the headset, please contact Andrea Electronics at the following phone number to obtain a replacement headset or additional parts: (800) 707-5779 MORE INFORMATION ================ Common issues include a broken earpiece or a broken microphone. In addition, your sound card may not provide the required voltage for the headset to work. Microsoft does not stock replacement parts for the headset. The model number of the microphone is NC-110. The model number of the power adapter that you need if your sound card does not provide the microphone with 1.25 volts is the ALPS-100. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: multi multi-media media mm ellf ells headphone mike ====================================================================== Keywords : kb3rdparty kbhw kbimu kbHardware Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench Version : : Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.