DOCUMENT:Q278012  01-MAY-2002  [homemm]
TITLE   :MapPoint Error Message: An Error Occurred While Printing
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbprint kbimu

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The information in this article applies to:

 - Microsoft MapPoint 2001 
 - Microsoft MapPoint 2002 
 - Microsoft Streets and Trips 2001 
 - Microsoft Streets & Trips 2002, version 1.0 
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SYMPTOMS
========

When you attempt to print a map from one of the programs listed at the beginning
of this article, you may receive the following error message.

   An error occurred while printing. Try printing at a lower resolution or
   reducing the map quality setting in the Print dialog box.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

 - You increased the Printing Quality or the dots per inch (dpi) setting in your
   printer driver.

 - You configured the program to use the Presentation Map Quality setting to
   print the map.

Or your printer drivers may be outdated.

RESOLUTION
==========

To prevent this issue from occurring, use one of the following methods.

 - Do not increase the Print Quality or the dots per inch (dpi) setting in your
   printer driver when you configure the program to use the Presentation Map
   Quality setting to print the map.

 - Do not configure the program to use the Presentation Map Quality setting to
   print the map when you increase the Print Quality or the dots per inch (dpi)
   setting in your printer driver.

Install the Latest Printer Driver for Your Printer:

Contact your printer manufacturer to inquire about how to obtain and install the
latest version of the printer driver for your printer. For additional
information about how to contact your printer manufacturer, click the article
numbers below to view the articles in the Microsoft Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: mp2001 st2001 map point auto-map amap expedia

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Keywords          : kbenv kberrmsg kbprint kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbExpediaSearch kbMapptSearch kbMapPoint2001 kbExpediaStreets2001 kbExpediaStreets2002 kbMapPoint2002
Version           : :1.0
Issue type        : kbprb

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