DOCUMENT:Q313947 11-APR-2002 [homemm] TITLE :ENC2002: "Page Cannot Be Displayed" Err Msg Starting Researcher PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Reference Library 2002, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to start the Researcher in Microsoft Encarta Reference Library 2002, you may receive an error message similar to the following: The page cannot be displayed. There is a problem with the page you are trying to reach and it cannot be displayed. CAUSE ===== This behavior may occur if Encarta Reference Library is damaged. RESOLUTION ========== To resolve this issue, follow these steps. NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps. 1. Click Start, and then click Control Panel. 2. Click "Add or Remove Programs". 3. In the list of currently installed programs, click "Microsoft Encarta Reference Library 2002", and then click Remove. 4. Start Windows Explorer, and then browse to the folder where Encarta is installed (for example, C:\Program Files\Microsoft Encarta). 5. Delete the Microsoft Encarta folder and the FactFinder folder. 6. Use a clean boot to restart your computer. NOTE: A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For information about how to use a clean boot and how to use a normal startup, see the "More Information" section later in this article. 7. Reinstall Encarta Reference Library. 8. Use a normal startup to restart Windows. REFERENCES ========== For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q310353 How to Perform a Clean Boot in Windows XP Q267288 How to Perform a Clean Boot in Windows Millennium Edition Q281770 How to Perform Clean-Boot Troubleshooting for Windows 2000 Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98 Additional query words: ====================================================================== Keywords : kberrmsg kbimu Technology : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.