DOCUMENT:Q314699 06-AUG-2002 [homemm] TITLE :Encarta 2002: Prompted to Insert CD When Accessing Content PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0 OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Reference Library 2002, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to access multimedia content in Microsoft Encarta Reference Library 2002, you may receive the following message: Switch CDs Insert Compact Disc. Reference Library Disc This behavior occurs even though you installed Encarta Reference Library from a network share. CAUSE ===== This behavior can occur if the following conditions are true: - You installed Encarta Reference Library from a network share. -and- - The network share was created from Encarta Reference Library installation CDs. -and- - The network share was created by following the instructions in the "To share Encarta product files from a server's hard disk drive" section under "Step 1. Share Encarta product files from a server" of the Network Administrator's Guide for Encarta Reference Library 2002 (Nag.rtf). RESOLUTION ========== To resolve this behavior, use any of the following methods, as appropriate to your situation. NOTE: The methods discussed in this article refer to the Network Administrator's Guide for Encarta Reference Library 2002 (Nag.rtf). This document is located in the \Support folder on CD 1. Method 1 -------- Obtain Encarta Reference Library 2002 on DVD-ROM. You do not see the behavior that is described in the "Symptoms" section of this article if you install Encarta Reference Library from a network share that is created from Encarta Reference Library DVDs. Method 2 -------- 1. Follow the directions in the "To share Encarta product files from a server's hard disk drive" section under "Step 1. Share Encarta product files from a server" of the Network Administrator's Guide to copy the contents of the Encarta Reference Library CDs to a folder on your server. 2. Locate the SuiteCD.ini file in the following folder on your server, where is the path on your server: \\EE\Encarta 3. Open the SuiteCD.ini file in Notepad, and then replace the contents of the SuiteCD.ini file on your hard disk with the following text: [Packages] ContESA.akc={5541255C-A670-4444-B872-309F71E5C666} ContEDA.akc={07F38453-42A9-4E01-A723-8E9C2FD68951} ContStd.akc={128DB0A8-04BD-4CB8-B1B1-8EBDE9EECF64} ContDlx.akc={5F28238E-B2D3-4E75-ACEB-FC2B824A66C3} ContAfr.akc={8EB09F88-ED1B-4482-AD11-81CA67D8FFEE} ContEWA.akc={ADCF944A-45AD-4DAD-B61B-DA8F9D870D52} DataESA.akc={BECC2D14-7673-4151-B533-6A8AF97556D8} DataEDA.akc={2F70E5DE-FECB-46E5-A87E-8DBD0E027BC1} DataStd.akc={BB2ABDD8-3B66-444D-93FB-B28A56BE8734} DataDlx.akc={036E48C5-E463-47D1-806C-2DFBD95799C9} DataAfr.akc={C352FBB6-52E6-4B41-983E-95A1DF3DB06F} DataEWA.akc={02F67AB6-D4D6-4E9C-83BF-D16C815F793A} ThumbESA.its={2A267050-8001-4E2F-AFEE-8D70D33122C5} ThumbEDA.its={3950E323-9149-4DA2-906F-E9D1F27C4002} ThumbStd.its={C782CD05-ACF7-4271-9986-991C24192F82} ThumbDlx.its={00A66C19-8C17-4B57-B221-77B2331C2A8D} ThumbAfr.its={F3540167-6F0D-440A-B257-F9D3B08A66CF} ThumbEwa.its={517C645B-7888-49A7-89FF-B1B6B110412C} PiconESA.its={58509A8D-D56C-402C-8585-86C89EC50EA4} PiconEDA.its={4B9A3A2D-DE63-49F5-A6F7-B707F6978572} PiconStd.its={CBA655A9-6990-400E-AE7B-36A24360F9D8} PiconDlx.its={531ABC30-E441-459D-A33C-64D42F1C4463} PiconAfr.its={2501A45B-5861-4263-91D4-B6E83F4B16C9} PiconEwa.its={A3B86A3B-B23D-4523-96A2-B026CEF818C3} MedAll.its={2FDA14CE-5378-4279-9111-0ED489482CE8} MedESA.its={A5D54990-9DFE-40CC-B5FB-0B194EDCA212} MedESA00.its={B2A89FF2-2848-4E59-8591-9481BC67A1C6} MedESA01.its={02833CD9-9951-4CDD-B94A-C4B2D3A8668D} MedEDA.its={A3A65FE1-9A5F-40F8-98CE-1FC0386D06C8} MedEDA00.its={E9638573-3DEA-4867-BF82-37B320397B09} MedEDA01.its={84D57CDE-70D8-4B37-AA4A-E20BF1E44205} MedStd.its={2F1C90F3-ED5F-414F-985C-C61BED60239F} MedStd00.its={A2914F85-7A56-4DF1-993C-02F4547C3485} MedStd01.its={9465A101-07EF-4517-9A9D-081F23866BDD} MedDlx.its={529FF6CD-85BE-443E-9CE3-E3245023B633} MedDlx00.its={59142A73-0356-479E-806C-CFAA128170A7} MedDlx01.its={C0C99678-D6FC-4159-A02D-6EFB67E5763C} MedAfr.its={D2C96068-6028-49E9-8D73-57B163FC0913} MedEwa.its={4A570604-7F9A-48FC-A53B-7494182055B2} [Sources] 1=1 2=1 3=1 4=1 [.AKC] ContESA =30 ContEDA =30 ContStd =30 ContDlx =30 ContAfr =30 ContEWA =30 DataESA =0 DataEDA =0 DataStd =0 DataDlx =0 DataAfr =0 DataEWA =0 [.BIN] FindCSte=0 [.DAT] FindMSte=0 IndexSte=0 [.MAD] SWLD_CD =0 SWLD_HD =0 WLD_HD =0 MAD\WLD_CD=8 [.STR] IndexSte=0 [.ITS] Catalog =0 ThumbESA=30 ThumbEDA=30 ThumbStd=30 ThumbDlx=30 ThumbAfr=30 ThumbEwa=30 PiconESA=30 PiconEDA=30 PiconStd=30 PiconDlx=30 PiconAfr=30 PiconEwa=30 MedAll =30 MedESA =22 MedESA00=18 MedESA01=20 MedEDA =22 MedEDA00=18 MedEDA01=20 MedStd =6 MedStd00=2 MedStd01=4 MedDlx =6 MedDlx00=2 MedDlx01=4 MedEwa =8 MedAfr =16 FindFSte=0 FindWSte=0 WlnkFSte=0 WlnkWSte=0 IDXJSTE =0 FindRSte=0 MsWorld =8 world\7015\05285=2 world\7015\04257=6 world\7015\05916=2 world\7015\05917=6 world\7015\05918=2 world\7015\05919=4 world\7015\05920=4 [.CCT] dswMedia\IAI\US\0000f0bf=2 dswMedia\IAI\US\00012c06=4 dswMedia\IAI\US\0000eeca=2 dswMedia\IAI\US\0005d8c2=4 dswMedia\IAI\US\00045ad0=4 dswMedia\IAI\US\0005d83a=4 dswMedia\IAI\US\0005d850=4 dswMedia\IAI\US\0005d8e4=4 dswMedia\MCC\US\0000eebb=2 dswMedia\IAI\US\00067d58=6 dswMedia\IAI\US\1dcdfb0b=2 dswMedia\IAI\US\0005bc4d=4 dswMedia\IAI\US\0000f0b0=4 dswMedia\IAI\US\0005d85c=4 dswMedia\IAI\US\00012db9=4 dswMedia\IAI\US\00012be8=4 dswMedia\IAI\US\0005d846=4 dswMedia\MCC\US\0000f039=6 dswMedia\IAI\US\00067d44=2 dswMedia\IAI\US\00012dbb=2 dswMedia\IAI\US\0005d8dc=4 dswMedia\IAI\US\0005d832=4 dswMedia\IAI\US\00012c73=4 dswMedia\IAI\US\0005d8c6=4 dswMedia\IAI\US\00045ad4=4 dswMedia\IAI\US\0005d83e=4 dswMedia\IAI\US\00012d33=4 dswMedia\IAI\US\0005d854=4 dswMedia\IAI\US\0000f0af=4 dswMedia\IAI\US\00012b9a=4 dswMedia\IAI\US\00012c07=4 dswMedia\IAI\US\00012b69=4 dswMedia\MCC\US\0000efa6=6 dswMedia\IAI\US\00012bcc=4 dswMedia\IAI\US\0005d8ea=4 dswMedia\IAI\US\0005d82a=4 dswMedia\IAI\US\00045acc=4 dswMedia\IAI\US\0005d840=4 dswMedia\IAI\US\0000efa1=4 dswMedia\IAI\US\0005bc53=4 dswMedia\IAI\US\00012dbf=4 dswMedia\IAI\US\0005d84c=4 dswMedia\IAI\US\00012dd5=4 dswMedia\IAI\US\0005d862=4 dswMedia\IAI\US\0005d836=4 dswMedia\IAI\US\00045ad8=4 dswMedia\MCC\US\0006a1f6=2 dswMedia\MCC\US\00012bb8=4 dswMedia\IAI\US\0000efa8=2 dswMedia\IAI\US\0005d858=4 dswMedia\IAI\US\0005d8c0=4 dswMedia\IAI\US\00046e67=4 dswMedia\IAI\US\00067d71=2 dswMedia\IAI\US\0005d8cc=4 dswMedia\IAI\US\00012dbc=4 dswMedia\IAI\US\0005bc4b=4 dswMedia\IAI\US\00012dcd=4 dswMedia\IAI\US\0005d8ee=4 dswMedia\IAI\US\0005d82e=4 dswMedia\IAI\US\0005d844=4 dswMedia\IAI\US\00068e7a=4 dswMedia\IAI\US\00012d2f=4 dswMedia\IAI\US\0005d866=4 dswMedia\IAI\US\00045c93=4 dswMedia\IAI\US\00012c08=4 dswMedia\IAI\US\0005d830=4 dswMedia\IAI\US\0005d8c4=4 dswMedia\IAI\US\00012bcd=4 dswMedia\IAI\US\0005d98a=4 dswMedia\IAI\US\00012de0=4 dswMedia\IAI\US\00012d89=4 dswMedia\IAI\US\0005d83c=4 dswMedia\IAI\US\0005d852=4 dswMedia\IAI\US\0005d8e6=4 dswMedia\MCC\US\0000ed38=4 dswMedia\IAI\US\0005c106=4 dswMedia\IAI\US\0005bc39=4 dswMedia\IAI\US\0005d85e=4 dswMedia\IAI\US\00012b6c=4 dswMedia\IAI\US\00012c05=4 dswMedia\IAI\US\00067d50=6 dswMedia\IAI\US\00067d5c=6 dswMedia\IAI\US\00067d6d=2 dswMedia\IAI\US\0000ec5a=2 dswMedia\IAI\US\0005bc51=4 dswMedia\IAI\US\00012bec=4 dswMedia\IAI\US\0005d84a=4 dswMedia\IAI\US\0005d8de=4 dswMedia\MCC\US\0003a0bc=2 dswMedia\IAI\US\0005d860=4 dswMedia\IAI\US\0005d834=4 dswMedia\IAI\US\0005d8c8=4 dswMedia\IAI\US\0000f0c0=2 dswMedia\IAI\US\00012db8=2 dswMedia\IAI\US\0000ed30=4 dswMedia\IAI\US\0005d856=4 dswMedia\IAI\US\0000f0b6=2 dswMedia\IAI\US\00069f73=6 dswMedia\IAI\US\00012d83=4 dswMedia\IAI\US\0000ef60=2 dswMedia\IAI\US\0005d8ca=4 dswMedia\IAI\US\0000ed37=2 dswMedia\IAI\US\0005d8e0=4 dswMedia\IAI\US\00012dba=4 dswMedia\IAI\US\00012c09=4 dswMedia\IAI\US\00067d54=6 dswMedia\IAI\US\0005d8ec=4 dswMedia\IAI\US\0005d82c=4 dswMedia\MCC\US\00012c41=4 dswMedia\IAI\US\0000f092=2 dswMedia\IAI\US\0005d842=4 dswMedia\IAI\US\0005d84e=4 dswMedia\IAI\US\0005d838=4 dswMedia\IAI\US\00012c79=4 [.DCR] dswMedia\IA\t631722a\t631722a=2 dswMedia\anim\t038726a=4 dswMedia\anim\t048096a=2 dswMedia\anim\t048337a=2 dswMedia\anim\t012903a=2 dswMedia\anim\t045795a=2 dswMedia\IA\t630091a\t630091a=4 dswMedia\anim\t046086a=2 dswMedia\anim\t014855a=4 dswMedia\anim\t045067a=2 dswMedia\anim\t014062a=2 dswMedia\anim\t047517a=2 dswMedia\anim\t045001a=2 dswMedia\IA\t620277a\t620277a=4 dswMedia\anim\t304339a=2 dswMedia\IA\t631316a\t631316a=4 dswMedia\anim\t048092a=2 dswMedia\anim\t012588a=4 dswMedia\anim\t047869a=2 dswMedia\anim\t012742a=6 dswMedia\IA\t631790a\t631790a=2 dswMedia\IA\t620267a\t620267a=2 dswMedia\IA\t041764a\t041764a=2 dswMedia\anim\t047423a=4 dswMedia\anim\t045926a=4 dswMedia\anim\t012919a=2 dswMedia\anim\t014990a=2 dswMedia\anim\t014712a=4 dswMedia\anim\t015000a=2 dswMedia\anim\t014295a=4 dswMedia\IA\t594172a\t594172a=2 dswMedia\IA\t630094a\t630094a=4 dswMedia\MCC\US\t623556a=4 dswMedia\anim\t629161a=4 dswMedia\MCC\US\t620495a=4 dswMedia\anim\t045716a=4 dswMedia\anim\t014809a=6 dswMedia\anim\t013851a=2 dswMedia\anim\t045929a=4 dswMedia\anim\t047912a=2 dswMedia\IA\t630090a\t630090a=6 dswMedia\anim\t012425a=6 dswMedia\anim\t014960a=4 dswMedia\anim\t629068a=4 dswMedia\anim\t628783a=4 dswMedia\anim\t012858a=6 dswMedia\IA\t620266a\t620266a=4 dswMedia\anim\t013967a=2 dswMedia\anim\t304953a=4 dswMedia\anim\t014605a=2 dswMedia\IA\t231689a\t231689a=2 dswMedia\IA\t631773a\t631773a=2 dswMedia\anim\t045909a=2 dswMedia\IA\t620272a\t620272a=4 dswMedia\anim\t046412a=2 dswMedia\anim\t038728a=2 dswMedia\anim\t629070a=4 dswMedia\IA\t631624a\t631624a=4 dswMedia\anim\t045797a=4 dswMedia\IA\t975520a\t975520a=6 dswMedia\IA\t630093a\t630093a=4 dswMedia\anim\t012601a=2 dswMedia\anim\t012977a=2 dswMedia\MCC\US\t623555a=6 dswMedia\anim\t047848a=2 dswMedia\anim\t045003a=2 dswMedia\anim\t012877a=2 dswMedia\anim\t048519a=4 dswMedia\MCC\US\t620494a=4 dswMedia\IA\t631183a\t631183a=4 dswMedia\anim\t048731a=4 dswMedia\anim\t014501a=4 dswMedia\anim\t048094a=2 dswMedia\IA\t620269a\t620269a=6 dswMedia\anim\t014211a=4 dswMedia\anim\t049425a=6 dswMedia\IA\t979063a\t979063a=2 dswMedia\IA\t620275a\t620275a=4 dswMedia\anim\t045521a=2 dswMedia\anim\t013028a=2 dswMedia\IA\t620281a\t620281a=2 dswMedia\anim\t012586a=4 dswMedia\IA\t026328a\t026328a=2 dswMedia\anim\t047867a=6 dswMedia\IA\t631320a\t631320a=2 dswMedia\IA\t630096a\t630096a=4 dswMedia\IA\t620265a\t620265a=2 dswMedia\anim\t014963a=2 dswMedia\anim\t304243a=4 dswMedia\anim\t304952a=4 dswMedia\IA\t631789a\t631789a=2 dswMedia\IA\t620271a\t620271a=6 dswMedia\MCC\US\t623787a=4 dswMedia\anim\t049405a=4 dswMedia\IA\t631723a\t631723a=2 dswMedia\anim\t014847a=2 dswMedia\IA\t631795a\t631795a=2 dswMedia\IA\t631707a\t631707a=2 dswMedia\anim\t045796a=2 dswMedia\anim\t013904a=2 dswMedia\anim\t047518a=6 dswMedia\IA\t620278a\t620278a=4 dswMedia\IA\t631317a\t631317a=2 dswMedia\IA\t631182a\t631182a=4 dswMedia\anim\t048093a=2 dswMedia\anim\t014656a=4 dswMedia\anim\t012589a=2 dswMedia\anim\t045720a=2 dswMedia\IA\t631791a\t631791a=2 dswMedia\IA\t620268a\t620268a=4 dswMedia\anim\t047424a=2 dswMedia\anim\t046134a=2 dswMedia\anim\t012646a=2 dswMedia\IA\t979062a\t979062a=2 dswMedia\anim\t012766a=6 dswMedia\anim\t014833a=6 dswMedia\anim\t013247a=6 dswMedia\anim\t012356a=2 dswMedia\IA\t041755a\t041755a=2 dswMedia\IA\t631798a\t631798a=2 dswMedia\anim\t014926a=4 dswMedia\IA\t053224a\t053224a=6 dswMedia\anim\t047866a=2 dswMedia\IA\t630095a\t630095a=4 dswMedia\IA\t620264a\t620264a=4 dswMedia\IA\t631179a\t631179a=4 dswMedia\anim\t045060a=2 dswMedia\IA\t621387a\t621387a=4 dswMedia\IA\t631788a\t631788a=2 dswMedia\IA\t620270a\t620270a=4 dswMedia\anim\t014916a=2 DSWMEDIA\SHARED\PLAYERS\LAUNCHER=22 DSWMEDIA\SHARED\PLAYERS\IAI\IAIPLAY=22 DSWMEDIA\SHARED\PLAYERS\RFL\RFLPLAY=22 DSWMEDIA\SHARED\PLAYERS\MCC\MCCPLAY=22 DSWMEDIA\SHARED\PLAYERS\IMR\IMRPLAY=22 DSWMEDIA\SHARED\PLAYERS\IIP\IIPPLAY=22 DSWMEDIA\IA\CLIM_CCL\CLIM_CCL=22 DSWMEDIA\IA\POP_CPO\POP_CPO=22 DSWMEDIA\afrCRC\afrCRC=16 DSWMEDIA\afrHome\celebHS=16 DSWMEDIA\afrHome\histHS=16 DSWMEDIA\afrHome\mediaHS=16 DSWMEDIA\afrHome\vtHS=16 DSWMEDIA\AfrLBA\AfrLBA=16 DSWMEDIA\afrMap\AFCC=16 DSWMEDIA\afrMap\diaspora=16 DSWMEDIA\afrMTime\afrmtime=16 DSWMEDIA\afrTime\afrtime=16 4. On the File menu, click Save. 5. Locate the DiscID.ini file in the following folder on your server, where is the path on your server: \\DiscID.ini 6. Open the DiscID.ini file in Notepad, and then replace the contents of the DiscID.ini file on your hard disk with the following text: [SKU] Content=ST02ADLXC Disc=1 NumDiscs=5 7. Click Save on the File menu to save the file. 8. Follow the directions in the "Step 2. Install Encarta products on a workstation" section of the Network Administrator's Guide to install Encarta Reference Library to the client workstations. NOTE: If Encarta Reference Library is already installed to the client workstations, remove Encarta Reference Library from each workstation, then follow steps 2 through 8 to update the SuiteCD.ini and DiscID.ini files on the server and reinstall the program to the client workstations. MORE INFORMATION ================ For additional information about the minimum system requirements for Encarta Reference Library, click the article number below to view the article in the Microsoft Knowledge Base: Q305821 ENC2002: Minimum System Requirements for Encarta For more information about Encarta Reference Library, visit the following Microsoft Web site: http://www.encarta.msn.com/shop/ERL.asp (http://www.encarta.msn.com/shop/ERL.asp) Additional query words: ====================================================================== Keywords : kbimu Technology : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.