DOCUMENT:Q97582  11-DEC-2001  [homemm]
TITLE   :Encarta: Printing Problems on Hewlett Packard Printers
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
-------------------------------------------------------------------------------

SUMMARY
=======

The following characters, included in entries in Encarta, are printed
incorrectly when you print them to a Hewlett Packard (HP) LaserJet III, LaserJet
series II, or DeskJet 500 printer:

 - Copyright information overlaps text inside of pictures. To duplicate this
   problem, enlarge and print "Formation of Geysers." The phrase "Microsoft
   Illustration" overlaps the phrase "molten rock."

   NOTE: This problem occurs on the HP LaserJet series II, but not on the HP
   LaserJet III or HP DeskJet 500.

 - Degree symbols print as left-angle, space, or rectangle characters. To
   duplicate this problem, print the caption from "Formation of Geysers."

   NOTE: This problem occurs on all three printer models tested.

 - Double quotation marks are not printed. To duplicate this problem, print the
   selection on the letter "A".

   NOTE: This problem occurs on the HP LaserJet series II and LaserJet III, but
   not on the HP DeskJet 500.

 - Subscript and superscript text prints as normal. To duplicate this problem,
   print the selections "Acetaldehyde" and "e (mathematics)".

   NOTE: This problem occurs on all three printer models tested.

 - A lower case letter C acute prints as lower case letter C cedilla (with an
   accent below instead of above it). To duplicate this problem, print the
   selection "Andric, Ivo".

   NOTE: This problem occurs on all three printer models tested.

 - The date designations AD and BC print as lower case instead of in small caps.
   To duplicate this problem, print the selection "Andros (Greece)."

   NOTE: This problem occurs on all three printer models tested.

 - A double hyphen (--) prints as a rectangle character. To duplicate this
   problem, print the selection "Angouleme, Louis Antoine de Bourbon, Duc d'".

   NOTE: This problem occurs on all three printer models tested.

 - The hieroglyph for the letter E prints as uppercase E dieresis (E with an
   umlaut accent above it). To duplicate this problem, print the selection "E
   (alphabet)".

   NOTE: This problem occurs on all three printer models tested.

 - The double arrow used in chemical formulas prints as a plus sign (+). To
   duplicate this problem, print the selection "Acids and Bases".

   NOTE: This problem occurs on the HP LaserJet series II and LaserJet III, but
   not on the HP DeskJet 500.

 - The math prime (') symbol does not print. To duplicate this problem, print
   the selection "Ellipse".

   NOTE: This problem occurs on the HP LaserJet series II, but not on the HP
   LaserJet III or HP DeskJet 500.

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1.00 printing wrong different display letter symbol multimedia multi media multi-media dev/drv 2.00

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.