DOCUMENT:Q149403 30-AUG-2001 [exchange] TITLE :XADM: Logon failure During Exchange Server Installation PRODUCT :Microsoft Exchange PROD/VER::4.0,5.0,5.5 OPER/SYS: KEYWORDS:kberrmsg kbsetup exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== You might receive the following error message when you run the Microsoft Exchange Server Setup program: While attempting to start the MS Exchange System Attendant service, the following error occurred: The service did not start due to a logon failure MS Win NT 0xc002042d CAUSE ===== There are two reasons why this error might occur: - When the Microsoft Exchange Service Account was created, the checkbox labeled User Must Change Password at Next Logon was marked. If you haven't logged into Windows NT using this account and reset the password, when the Microsoft Exchange Setup program attempts to start the Microsoft Exchange System Attendant service, the service will be asked to change the account password. The service will not know how to change the password and it will fail to start. - An incorrect password for the Microsoft Exchange Service Account was specified. RESOLUTION ========== At this point, the Microsoft Exchange Setup program will display a dialogue prompting you to enter the correct account name and password. If you entered an incorrect password, you can simply enter the correct one in the dialogue box. If the checkbox was marked, you will need to use the Microsoft Windows NT User Manager for Domains to clear the checkbox. Then you can go back and enter the account information in the dialogue box. In either case, once the correction has been made, the Microsoft Exchange Setup program will be able continue. Additional query words: exfaqad ====================================================================== Keywords : kberrmsg kbsetup exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : :4.0,5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.