DOCUMENT:Q163004 16-APR-2000 [powerpt] TITLE :"Pack and Go Setup Was Unable to Install..." Trying to Unpack PRODUCT :Microsoft PowerPoint for Windows PROD/VER:WINDOWS:7.0 OPER/SYS: KEYWORDS:kberrmsg kbpng ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft PowerPoint for Windows 95, version 7.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to unpack a presentation from multiple disks using Pngsetup.exe, you receive the following error message and the unpack process halts: Pack and Go Setup was unable to install the presentation. The disk may be full, you may not have permission for the or it may already contain a presentation with the same name." Although you receive the error message, you can open the presentation. CAUSE ===== This error occurs when you do not pack the PowerPoint Viewer with your presentation and you use multiple disks to pack your presentation. The Playlist.lst file, which is included in the packed presentation, is not unpacked. Although this file is not required by PowerPoint it is required by the Viewer and it is packed when you pack your presentation. WORKAROUND ========== Use one of the following methods to work around this problem: Method 1 -------- Click OK when you receive the error message. NOTE: You can open your presentation successfully if you have PowerPoint 7.0 or the PowerPoint 7.0 viewer installed. Method 2 -------- Copy all of the files from the disks to a single folder on your hard drive. Run Pngsetup.exe from that folder. You will not receive the error message and the presentation will run automatically. NOTE: You must have PowerPoint 7.0 or the PowerPoint 7.0 viewer installed. STATUS ====== Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 7.00 Error Messages ppt7 ppt95 png pack and go diskette disc several more than one ====================================================================== Keywords : kberrmsg kbpng Technology : kbPowerPtSearch kbPowerPt700 kbZNotKeyword2 kbPowerPt700Search Version : WINDOWS:7.0 Hardware : x86 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.