DOCUMENT:Q164489 07-NOV-1999 [exchange] TITLE :XADM: MAPI Error While Generating Offline Address Book PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:kbusage exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to generate the offline address book, the following error messages may be displayed: Errors in Log When attempting to generate the OAB from Generate Address Book Now. Error 5004: Generation of the offline Address Book is complete. Result: The MAPI call failed.<<80004005>>. CAUSE ===== The server that the offline address book is generated from does not contain all of the necessary files for multiple language support for Exchange Server. RESOLUTION ========== Install the correct code pages, locales, and templates for all of the languages that you want Exchange Server to support. MORE INFORMATION ================ For additional information about adding code pages, click the article number below to view the article in the Microsoft Knowledge Base: Q151701 XADM: How to Manually Add Code Pages for Mixed Languages Refer to the International Issues (Section 14) of the Readme.wri file on the Microsoft Exchange Server CD-ROM for information on: - Installing CodePage Support - Section 14.2. - Installing Foreign Language Display Templates - Section 14.3. Additional query words: 5004 NLS ====================================================================== Keywords : kbusage exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.