DOCUMENT:Q194992 25-NOV-1999 [powerpt] TITLE :CG3: Clip Gallery Opens Slowly Applying SR-2 Patch PRODUCT :Microsoft PowerPoint for Windows PROD/VER:WINDOWS:3.0 OPER/SYS: KEYWORDS:kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Clip Gallery 3.0 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== Depending on the speed of your computer, Clip Gallery may take as long as half a minute to load after you apply the Microsoft Service Release Patch 2 (SR-2) to your Microsoft Office 97 or Microsoft PowerPoint 97 installation. CAUSE ===== This problem can occur when you originally installed or updated your Microsoft Office 97 installation with the Service Release 1 (SR-1) Enterprise CD, and then applied the SR-2 patch. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. Additional query words: ppt97 97 sr1 sr-1 sr 1 sr2 sr-2 2 powerpnt ppt ppt8 8.0 enterprise CDROM update installing setup patching patched patches ====================================================================== Keywords : kbbuglist Technology : kbWordSearch kbFrontPageSearch kbExcelSearch kbPowerPtSearch kbWorksSearch kbPublisherSearch kbClipGallerySearch kbClipGallery300 kbHomePubSearch kbPhotoDrawSearch Version : WINDOWS:3.0 Hardware : x86 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.