DOCUMENT:Q10022 07-SEP-2001 [word97] TITLE :OFF97: EPS File Is Not Printed or Is Printed Incorrectly in NT PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97; winnt:4.0 OPER/SYS: KEYWORDS:kbprint kbPrinting ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows - Microsoft Excel 97 for Windows - Microsoft PowerPoint 97 for Windows - the operating system: Microsoft Windows NT 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you print an Encapsulated PostScript (EPS) file, the file may fail to print or may be printed incorrectly. CAUSE ===== This problem may occur when you print an EPS file under Microsoft Windows NT version 4.0. RESOLUTION ========== To correct this problem, obtain Microsoft Office 97 Service Release 2 (SR-2). STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2). MORE INFORMATION ================ For additional information about SR-2, please see the following article in the Microsoft Knowledge Base: Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2 Additional query words: EPS filter print garbled does not is printed ====================================================================== Keywords : kbprint kbPrinting Technology : kbWordSearch kbExcelSearch kbOSWinSearch kbPowerPtSearch kbWord97 kbWord97Search kbOSWinNT400 kbPowerPt97 kbZNotKeyword2 kbExcel97Search kbPowerPt97Search kbZNotKeyword3 kbOSWinNTSearch kbExcelWinSearch Version : WINDOWS:97; winnt:4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.