DOCUMENT:Q138418 14-NOV-2000 [word97] TITLE :WD97: Can't Use UNC Drive for Document Path on Some Networks PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kb3rdparty kbnetwork kbdta word97kbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you click Open on the File menu, Word shows documents available on the desktop or in the root directory of drive C, even though the Document Path setting points to a network drive. Changing the Documents setting in the File Locations tab of the Options dialog box (on the Tools menu, click Options) does not change this behavior. This happens on LANtastic and NFS (UNIX) networks. WORKAROUND ========== To work around this problem, map the network drive to a drive letter. Then, use the RegOptions macro to reset the default document location. To do this, follow these steps: 1. Map the network drive to a drive letter. 2. Use the RegOptions macro to reset the default document location: a. On the Tools menu, click Templates And Add-ins. b. Click Add. c. Change to the Macros subfolder. This directory is typically C:\Program Files\Microsoft Office\Office\Macros. d. Select the Support8.dot file and click OK. This step adds the Support8 template to the "Global Templates and Add-ins" box. Click OK. e. On the Tools menu, point to Macro and click Macros. f. In the Macros In list, click "Support8.dot (global template)." In the Macro Name list, click RegOptions and then click Run. g. On the Word 8.0 Options tab, click Doc-Path in the Option list. h. In the Setting box, type the path to the network location (for example, G:\user\mydocs). i. Click OK. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. For additional information that may help in resolving this issue, please see the following article in the Microsoft Knowledge Base: Q160807 Cannot Connect to Windows NT Server with Many Shares For additional information on networks that are supported by Office 97, please see the following article in the Microsoft Knowledge Base: Q160530 OFF97: Networks Supported by Microsoft Office 97 MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: can't Artisoft Sun Select Unix PC-NFS pcnfs pc/nfs pc nfs share DEC Digital Pathworks Chameleon ====================================================================== Keywords : kb3rdparty kbnetwork kbdta word97 kbfaq Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.