DOCUMENT:Q142088  14-NOV-2000  [word97]
TITLE   :WD97: Merge to Fax Not Available
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbualink97 kbusage word97 kbmerge

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

Electronic Fax is not available as a merge option.

CAUSE
=====

This problem can occur because of either of the following reasons:

 - The fax software is not set up properly.

   -or-

 - The fax software is not MAPI compliant.

RESOLUTION
==========

Method 1: Add entry to Msmail.ini
---------------------------------

If your fax software is MAPI compliant, and you suspect the fax software is not
set up properly, use a text editor such as Notepad to modify the [EFAX
Transport] section of the Msmail.ini file to include the following statement:

   LocalFax=1

If LocalFax is not set to 1, Word will not present Fax as a merge destination.

Method 2: Contact your fax vendor
---------------------------------

If your fax software is not MAPI compliant, contact your electronic fax vendor.

MORE INFORMATION
================

For information on electronic mail support in Microsoft Word, please see the
following article in the Microsoft Knowledge Base.

   Q109833 How to Switch from MAPI to VIM Electronic Mail Support

Additional query words: winword 8.0 word8 word97 fax efax electronic mail merge print merging faxing mailmerge present option

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Keywords          : kbualink97 kbusage word97 kbmerge 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97

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