DOCUMENT:Q166064  19-JUL-2001  [word97]
TITLE   :WV: IPF in Word Viewer When Document Opened on Server
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbnetwork kbusage kbdta kbviewer word97

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The information in this article applies to:

 - Microsoft Word Viewer 97-2000 
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SYMPTOMS
========

In Microsoft Word Viewer 97-2000, if you attempt to open a document from the
Open dialog box (on the File menu, click Open) by typing a UNC (Universal Naming
Convention) path to a directory, you may receive an Invalid Page Fault.

CAUSE
=====

This problem occurs when you are working on a Windows NT network share and all
of the following conditions are true:

 - The server containing the document is in a different domain than the domain
   you are currently validated on.

 - You have been granted adequate permissions to access the document.

 - You do not have a mapped drive to the server and share containing the
   document.

If it was working correctly, after you typed in the UNC location to the file and
attempted to open the file, Windows NT would display a dialog box asking for
your domain and password. If the information you supplied was correct and if you
had been given permissions to access the file, the document would open.

WORKAROUND
==========

To work around this problem, use one of the following methods.

Method 1: Map the Network Drive
-------------------------------

Map a drive to the server and share containing the document, and then open the
document using the drive letter (rather than the UNC path).

Method 2: Copy and Paste to Network Drive
-----------------------------------------

1. Connect to the server and share from Windows Explorer and copy the document.

2. Connect to a server and share in a domain that you are currently validated
   on, and paste the document there.

You should be able to open the document using a UNC path to the server and share
on which you are validated.

Method 3: Copy and Paste to Local Drive
---------------------------------------

1. Connect to the server and share from Windows Explorer and copy the document.

2. Paste the document to your local hard disk and open it from there.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

REFERENCES
==========

For more information about Word Viewer 97-2000, please see the following
Knowledge Base article:

   

   Q165908 WV: How to Obtain Microsoft Word Viewers

Additional query words: IPF

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Keywords          : kbnetwork kbusage kbdta kbviewer word97 
Technology        : kbWordViewerSearch kbViewerSearch kbWordViewer97
Version           : WINDOWS:
Issue type        : kbbug

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