DOCUMENT:Q168632  14-NOV-2000  [word97]
TITLE   :WD97: Versions Lost When Using 'Send To' Mail Recipient
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbusage kbdta word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you use the Send To command on the File menu to send a Word document
containing multiple versions to a mail recipient, all previously saved versions
are lost in the mailed document.

WORKAROUND
==========

To work around this problem, insert the Word document into the mail message as
an attachment. Do not use the Send To command on the File menu in Word.

To Attach the Word Document to a Mail Message
---------------------------------------------

In Microsoft Exchange or Microsoft Outlook 97:

1. On the Compose menu, click New Message (Exchange), or click New Mail Message
   (Outlook).

2. Click the message area of the mail message.

3. On the Insert menu, click File.

4. Click the Word document or file you want to send as an attachment.

   Under Insert As, click Attachment, and then click OK.

Your Word document or file will now appear as an icon in your mail message.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

As you are typing your document, you may want to keep various drafts of the
text. Each draft is a version of your final work. Many writers and editors
retain each version of their work as a reference. In Word 97, you can keep a
copy of the different versions within your document.

To Save the Current Version of Your Document
--------------------------------------------

1. On the File menu, click Versions.

2. Click Save Now.

3. In the Save Version dialog box, type any comments you want saved with the
   current version of your document, and then click OK.

   NOTE: If you have not previously saved your document, you will be prompted to
   save it. In the Save As dialog box, select the folder you want to save your
   document in, enter the file name, and then click OK.

To Open a Previous Version of Your Document
-------------------------------------------

1. On the File menu, click Versions.

2. Under Existing Versions, click a version of your document, and then click
   Open.

For more information about how to use versions, click the Office Assistant, type
"What are versions?," click Search, and then click to view "Review version
information for a file" or "Delete one or more versions of a document."

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Microsoft Help is not installed on your computer, please
see the following article in the Microsoft Knowledge Base:

   Q120802 Office: How to Add/Remove a Single Office Program or Component

REFERENCES
==========

"Running Microsoft Word 97," Microsoft Press, Chapter 13, "Handling a Manual",
pages 630-632

Additional query words: 8.0 versioning revisions revise edited copy

======================================================================
Keywords          : kbusage kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug

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