DOCUMENT:Q169526  07-MAR-2001  [word97]
TITLE   :WordMail Errors After Remove All of Microsoft Project
PRODUCT :Word 97 for Windows
PROD/VER::2000,4.0,4.1a
OPER/SYS:
KEYWORDS:kbinterop kbusage winword word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
 - Microsoft Project for Windows 95, version 4.1a 
 - Microsoft Project 2000 
 - Microsoft Exchange, version 4.0 
 - Microsoft Outlook 97 
 - Microsoft Outlook 98 
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SYMPTOMS
========

If you perform a Remove All in Microsoft Project Setup, you may receive the
following error messages when you try to open a mail message with Microsoft Word
set as your e-mail editor:

In Microsoft Outlook
--------------------

   This form requires Word as your e-mail editor, but Word is either busy or
   cannot be found. The form will be opened in the Outlook editor instead.

In Microsoft Exchange
---------------------

   The command you specified could not be carried out. MAPI Error.

CAUSE
=====

The Microsoft Project Setup program removes some registry entries that are
needed for WordMail.

WORKAROUND
==========

Re-install Microsoft Word 97 for Windows.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

REFERENCES
==========

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

   Q162970 Installing Project 4.x Breaks Office 97 Spell Check

   Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: 8.0

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Keywords          : kbinterop kbusage winword word97 
Technology        : kbWordSearch kbOutlookSearch kbWord97 kbWord97Search kbPTNotAssigned kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword2 kbProjectSearch kbProject2000 kbOutlook97Search kbOutlook98Search kbProject2000Search kbZNotKeyword3 kbProject410a kbProject95Search
Version           : :2000,4.0,4.1a
Issue type        : kbprb

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