DOCUMENT:Q170937 08-FEB-2001 [word97] TITLE :WD97: Supplemental Converter Not Listed in Files Of Type List PRODUCT :Word 97 for Windows PROD/VER:: OPER/SYS: KEYWORDS:word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== After you install a supplemental converter, you may not see the name of a supplemental text converter in the Files Of Type drop-down list in the Open dialog box. WORKAROUND ========== In order for Microsoft Word to recognize the new converter, do the following: 1. On the File menu, click Open. 2. In the "Files of type" list, click "All Files (*.*)." 3. Select the file that you are trying to open with the supplemental converter. 4. Click Open. To save a file in a foreign format that is not listed after you install a supplemental converter, follow these steps: 1. Open a new blank document. 2. On the File Menu, click Save As. 3. In the "Save as Type" drop-down list, click a foreign file format such as Text Only (*.txt). 4. Enter a name for the document and click Save. 5. Close the new document then re-open the document you just closed. This re-registers all of the installed text converters including any new converters. 6. Open the original file that you want saved in the new file format. 7. On the File menu, click Save As. You should now see the foreign format that you want to use in the "Save as Type" list. 8. Click to select the file type and then click Save. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. MORE INFORMATION ================ For additional information about the conversion process, please see the following articles in the Microsoft Knowledge Base: Q136385 Supported Foreign File Formats in Word and Office 95 Additional query words: saveas ====================================================================== Keywords : word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : : Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.