DOCUMENT:Q172820  26-MAY-2001  [word97]
TITLE   :WD97: E-mail Client Is Unable to Use WordMail as Editor
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97; winnt:4.0,5.5
OPER/SYS:
KEYWORDS:kbemail

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
 - Microsoft Outlook 97 
 - Microsoft Exchange Server, versions 4.0, 5.5 
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**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
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WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been taken
from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this
information "as is" without warranty of any kind, either express or
implied, including but not limited to the implied warranties of
merchantability and/or fitness for a particular purpose

SYMPTOMS
========

After you install Microsoft Office 97 for Windows over Microsoft Office for
Windows 95, you may not be able to use Microsoft Word as your e-mail editor in
either Microsoft Exchange Client version 4.0, or Microsoft Outlook 97.


CAUSE
=====

This behavior may occur when you install Office 97 over Office 95. If you choose
to install Office 97 in the same location as Office 95, Office 97 Setup removes
all Office 95 components automatically.

RESOLUTION
==========

To resolve this problem, start Word and then start your e-mail client (either
Outlook or Exchange). In your e-mail client, select the option to use Word as
the e-mail editor. The next time you run both programs, the e- mail client
should automatically use WordMail to edit mail.

For more information about how to use Word as the e-mail editor, please see the
following articles in the Microsoft Knowledge Base:

   Q159476 WD97: How to Enable, Disable Microsoft Word as the E-Mail Editor

   Q135295 How to Enable, Disable Word as Your E-mail Editor in Exchange

MORE INFORMATION
================

For more information about WordMail problems, please see the following articles
in the Microsoft Knowledge Base:

   Q152766 WD: Error Message: "WordMail Initialization Has Failed"

   Q172044 WD97: Wordmail Options Not on Exchange Compose Menu

   Q166050 WD97: Outlook/WordMail Tries to Use Word Viewer as Editor

Additional query words: 8.0 8.00

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Keywords          : kbemail 
Technology        : kbWordSearch kbOutlookSearch kbWord97 kbWord97Search kbExchangeSearch kbExchange550 kbExchange400 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3
Version           : WINDOWS:97; winnt:4.0,5.5
Issue type        : kbprb

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