DOCUMENT:Q173069 14-NOV-2000 [word97] TITLE :WD97: Error Message or IPF Saving to Nearly Full Disk PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:winword word97kbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you create a document in Microsoft Word 97 and save it to a floppy disk that is nearly full, you may receive the following error message, or an invalid page fault (IPF) in Kernel32.dll may occur. For example, one of the following error messages may appear: - This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click the Details button, the following error message is displayed: WINWORD caused an invalid page fault in module KERNEL32.DLL. -or- Write error on output file. -or- Word 2.0: Cannot open the document. -or- Disk write error. CAUSE ===== This problem occurs when the file contains an embedded object, and you save the document in a file format other than the standard Word format. WORKAROUND ========== To save your document, use one of the following procedures: - Free some space on the disk to which you want to save your document. -or- - Use a disk with more free space. -or- - Save to a location containing sufficient free space. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem has been corrected in Word 2000. MORE INFORMATION ================ When you try to save your document to a disk that is nearly full, one of the following error messages may appear: The disk is full trying to write to A: -or- There is not enough memory or disk space to convert this document. The following are errors you may see when you try to save a document in a file format other than Word 97 to a disk that is nearly full. Saving Your Document in Word 6.0/95 Format ------------------------------------------ When you save your document in Word 6.0/95 using the binary export converter (the updated Word 6.0/95 converter), the following error message may appear: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click the Details button, the following error message shows: WINWORD caused an invalid page fault in module KERNEL32.DLL. To prevent this error message, do one of the following. Install Office 97 Service Release 2: For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2 Obtain the Office Converter Pack: For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q212265 WD: Additional Text Converters and Image Filters Available in Microsoft Office Converter Pack Saving Your Document in Word for Macintosh 5.0, 5.1 or WordPerfect Format ------------------------------------------------------------------------- When you save your document in Word for Macintosh 5.0, 5.1 or WordPerfect format, Word generates the following error message: Write error on output file. Saving Your Document in Word for Windows 2.0 Format --------------------------------------------------- When you save your document in Word for Windows 2.0 format, Word generates the following error message: Word 2.0: Cannot open the document. Saving in HTML Format --------------------- When you save your document in HTML format, Word generates the following error message: Disk write error. NOTE: This problem only occurs when the disk is very low on space. If the disk has more than a few kilobytes (KB) of free space remaining, you will receive a correct error stating that the "disk is full...." REFERENCES ========== For more information on exchanging documents between Microsoft Word 97 and earlier versions of Word, please see the following articles in the Microsoft Knowledge Base: Q162602 Questions About Saving in the Word 6.0/95 File Format Q162987 Supported Non-Word File Formats Q157091 WD97: How to Import Documents into an Earlier Version of Word For more information about what formatting is retained when you save in other formats, click the Office Assistant, type "Save as Word 7.0," click Search, and then click "Results of saving Word 97 documents in other formats." NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component Additional query words: 8.0 8.00 krnl386.exe kernel32.exe ====================================================================== Keywords : winword word97 kbfaq Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.