DOCUMENT:Q177059  26-OCT-2001  [word97]
TITLE   :WD97: Err Msg: "Invalid Page Fault" When Inserting a Symbol
PRODUCT :Word 97 for Windows
PROD/VER::
OPER/SYS:
KEYWORDS:kbdta word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click Symbol on the Insert menu, you may receive the following error
message:

   This program has performed an illegal operation and will be shut down.

   If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D),
you receive the following message:

   application caused an invalid page fault in ATM32.DLL at address.

NOTE: The actual memory address may vary.

WORKAROUND
==========

To work around this problem, disable Adobe Type Manager. To do this, follow
these steps:

1. Quit Microsoft Word and all other programs.

2. In Notepad, open the System.ini file, which is located in the Windows
   folder.

   NOTE: Make a backup copy of the System.ini file before you attempt to make any
   changes to the file.

3. In the [Boot] section, find the following lines for ATM:

   SYSTEM.DRV=ATMSYS.DRV
   ATM.SYSTEM.DRV=SYSTEM.DRV

4. In front of each line, type a semicolon (;).

5. On a new line in the [Boot] section, type the following line:

   "SYSTEM.DRV=SYSTEM.DRV" (without the quotation marks)

   NOTE: The [Boot] section of your System.ini file should look similar to the
   following:

   [Boot]
   ;SYSTEM.DRV=ATMSYS.DRV
   ;ATM.SYSTEM.DRV=SYSTEM.DRV
   SYSTEM.DRV=SYSTEM.DRV

6. Save and close the System.ini file.

7. Restart Windows for your changes to take effect.

For additional informationabout disabling ATM, click the article number below to
view the article in the Microsoft Knowledge Base:

   Q69692 Disabling Adobe Type Manager from Windows


STATUS
======

This problem has been reported to occur when you use the Microsoft products
listed at the beginning of this article and Adobe Type Manager versions 2.5,
2.6, 3.0, and 4.0.

MORE INFORMATION
================

For more information about how to disable, uninstall, or upgrade Adobe Type
Manager, please contact Adobe Systems, Inc.

For information about how to contact Adobe Systems, Inc., click the appropriate
article number below to view the article in the Microsoft Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q113444 WD: Courier Text Printed with Underline with ATM 2.5 or Later

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: errmsg gpf ipf

======================================================================
Keywords          : kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbprb
Solution Type     : kbfix

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