DOCUMENT:Q183000  24-MAY-2002  [word97]
TITLE   :WD97: Invalid Page Fault When You Insert Equation Editor Object
PRODUCT :Word 97 for Windows
PROD/VER::
OPER/SYS:
KEYWORDS:kb3rdparty kberrmsg kbdta word97 kbSysSettings

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you insert a Microsoft Equation Editor object in a Microsoft Word document,
you may receive the following error message:

   This program has performed an illegal operation and will be shut down. If the
   problem persists contact the program vendor.

When you click Details, you receive the following error message:

   Eqnedt32 caused an invalid page fault in module Eqnedt32.exe.

CAUSE
=====

This problem occurs when you use Microsoft Word 97 with Adobe Type Manager
Deluxe 4.0.

RESOLUTION
==========

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 Service Release 1 (SR-1) Patch.

To work around this problem until you obtain Word 97 SR-1, temporarily disable
Adobe Type Manager (ATM) by modifying the System.ini file in the Windows folder.
To do this, follow these steps:

1. Quit Word and all other active programs.

2. In Microsoft Notepad, open the System.ini file located in the Windows
   folder.

   NOTE: Make a backup copy of the System.ini file before you attempt to make any
   changes to the file.

3. In the [Boot] section, find the following lines for ATM:

   SYSTEM.DRV=ATMSYS.DRV
   ATM.SYSTEM.DRV=SYSTEM.DRV

4. At the start of these lines, type a semicolon (;), so the lines will read:

   ;SYSTEM.DRV=ATMSYS.DRV
   ;ATM.SYSTEM.DRV=SYSTEM.DRV

5. On a new line in the [Boot] section, type the following line:

   SYSTEM.DRV=SYSTEM.DRV

   NOTE: The [Boot] section of your System.ini should look similar to the
   following:

   [Boot]
   ;SYSTEM.DRV=ATMSYS.DRV
   ;ATM.SYSTEM.DRV=SYSTEM.DRV
   SYSTEM.DRV=SYSTEM.DRV

6. Save and close the System.ini file.

7. Restart Windows for your changes to take effect.

For additional information about disabling ATM, please see the following article
in the Microsoft Knowledge Base:

   Q69692 Disabling Adobe Type Manager from Windows


MORE INFORMATION
================

For more information about Adobe Type Manager Deluxe 4.0, please contact Adobe
Systems Incorporated.

For information about how to contact Adobe Systems Incorporated, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Adobe Type Manager Deluxe 4.0 is manufactured by Adobe Systems Incorporated, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.

Additional query words: 8.00 ipf equation gp fault general protection

======================================================================
Keywords          : kb3rdparty kberrmsg kbdta word97 kbSysSettings 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.