DOCUMENT:Q184358 07-SEP-2001 [word97] TITLE :WD97: Text Becomes Wider Using Generic/Text Only Printer PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbprint kbdta ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== Typed characters become very wide if you select the Roman 10 cpi font when the Generic/Text Only printer driver is selected as the default printer. CAUSE ===== Unlike earlier versions of Microsoft Word, Word 97 does not rely on printer information (metrics) to lay out the document. Word 97 uses a new printer-independent layout scheme controlled by the "Use printer metrics to lay out document" compatibility option. In Word 97, this option is turned off by default. The Roman 10 cpi font is the only font available when the Generic/Text Only printer driver is selected as the default printer. This font is not displayed properly by the printer-independent layout scheme. WORKAROUND ========== To work around this behavior, select the "Use printer metrics to layout document" option. To do this, follow these steps: 1. On the Tools menu, click Options. 2. Click the Compatibility tab. 3. In the Recommended Options For list, click Microsoft Word 97. 4. Click to select the "Use printer metrics to layout document" check box. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem has been corrected in Word 2000. Additional query words: ====================================================================== Keywords : kbprint kbdta Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Hardware : x86 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.