DOCUMENT:Q185984  14-NOV-2000  [word97]
TITLE   :WD97: Outlook Message Icons Remain Unopened with Routed Document
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbinterop kbdta word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you route a document (on the File menu, point to Send To and click Routing
Recipient) the icon for the mail message does not change from an unread message
to a read message, after the recipient opens the message in Microsoft Outlook.
Nor does it change even if the recipient edits the attached document.

STATUS
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Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

For more information about routing documents, click Contents And Index on the
Help menu, click the Index tab in Word Help, type the following text

   routing documents

and then double-click the selected text to go to the "Route a document" topic. If
you are unable to find the information you need, ask the Office Assistant.

Additional query words: mail email e-mail routed routing picture envelope

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Keywords          : kbinterop kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbpending

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