DOCUMENT:Q189439 14-NOV-2000 [word97] TITLE :WD97: Word Fails to Open "Cannot Open the Existing " PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbdta word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows, used with: - the operating system: Microsoft Windows NT ------------------------------------------------------------------------------- SYMPTOMS ======== Case 1 ------ When you attempt to start a second session of Microsoft Word 97 running on a Windows NT, version 4.0, the following error message may appear: Word cannot open the existing where is a symbol resembling an empty white box. Case 2 ------ When you attempt to open a password-protected document using the "read-only recommended" option, the document fails to open. CAUSE ===== A variable limit was reached. Therefore, current disk free space appears to be less than the amount required for creating an associated Temp file. RESOLUTION ========== To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2). To temporarily work around this problem, use either of the following methods. Method 1: Create a Paging File to Reduce the Amount of Perceived Disk Space --------------------------------------------------------------------------- On the drive on which the Temp directory is located, create a paging file large enough to create the impression of less free disk space [less than 2 gigabytes (GB)]. Method 2: Use Only One Session of Word -------------------------------------- Do not attempt to use two sessions of Word. Close the dialog box to the error message and activate the open session of Word. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2). For additional information about SR-2, please see the following article in the Microsoft Knowledge Base: Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2 MORE INFORMATION ================ For additional information, please see the following article in the Microsoft Knowledge Base: Q173547 WD: Document Fails to Open "Cannot Open The Existing " Additional query words: ====================================================================== Keywords : kbdta word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.