DOCUMENT:Q206702  14-NOV-2000  [word97]
TITLE   :WD97: Characters Change to Box Characters Opening Far East File
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbdta word8 word97

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you open a Word document that was created in a Far East version of
Microsoft Word 97 for Windows, the text of the document changes to box
characters.

CAUSE
=====

If the appropriate fonts for the document are not installed on your computer,
the English (U.S.) version of Microsoft Word 97 for Windows performs a font
substitution when it opens a document that was created in a Far East version of
Word.

RESOLUTION
==========

To prevent this problem from occurring when you open a document that was created
in a Far East version of Word 97 for Windows, install the Far East support files
for Microsoft Word 97.

For additional information about installing the Far East support files, click the
article number below to view the article in the Microsoft Knowledge Base:

   Q159471 WD97: How to Install the Far East Support Files

If the appropriate Far East fonts are installed on your system, and you open a
document that contains box characters, follow these steps:

1. In the document that exhibits this behavior, on the Edit menu, click Select
   All.

2. On the Format menu, click Font.

3. On the Font tab, change to the appropriate font for the document, and then
   click OK.

Additional query words: asian japanese korean Simplified Traditional Chinese foreign international eastern double byte character set DBCS two-byte code page codepage

======================================================================
Keywords          : kbdta word8 word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.