DOCUMENT:Q227478 07-DEC-2001 [word97] TITLE :WD97: Invalid Page Fault When Printing in Photo Editor PRODUCT :Word 97 for Windows PROD/VER::97 OPER/SYS: KEYWORDS:kbdta word8 word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Photo Editor, version 3.0.2.3 97 ------------------------------------------------------------------------------- For a Microsoft Office 2000 version of this article, see Q256901. SYMPTOMS ======== When you attempt to print a graphic while in Microsoft Photo Editor (on the File menu, click Print), the following error message may appear: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message: PHOTOED caused an invalid page fault in UNKNOWN at address. NOTE: The actual memory address may vary. CAUSE ===== This problem occurs when any installed printer on your system has a network share name that is longer than 48 characters. This problem is not limited to the printer that you set as the default printer in Microsoft Windows. NOTE: The length of the printer share name also includes the path. WORKAROUND ========== To work around this problem, use one of the following methods. Method 1: Rename the Printer Share to a Shorter Name ---------------------------------------------------- You can rename the printer share name that has been set on the network print server to a name (including the network path) that is shorter than 48 characters. Please see your network administrator. Method 2: Use the Print Icon on the Toolbar ------------------------------------------- You can use the Print icon on the Microsoft Photo Editor toolbar instead of printing by using Print on the File menu. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2. Additional query words: Crash Dialog toolbar IPF ====================================================================== Keywords : kbdta word8 word97 Technology : kbWordSearch kbHomeProdSearch kbPowerPtSearch kbPhotoEd97 Version : :97 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.