DOCUMENT:Q271186 10-FEB-2001 [word97] TITLE :WD97: Word Hangs When Started on Compaq Armada M300 or M700 PRODUCT :Word 97 for Windows PROD/VER:: OPER/SYS: KEYWORDS:kbdta ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows, used with: - the operating system: Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Word, either from a shortcut or by double-clicking a document name in Windows Explorer, Word stops responding (hangs). You must restart the computer. CAUSE ===== This problem occurs on Compaq Armada M300 and M700 notebook computers that are running Windows 95 OSR-2.1 with the ATI Rage Mobility Driver. WORKAROUND ========== To work around this problem, browse to the following Compaq Web site for an updated driver: http://www5.compaq.com/support/files/notebooks/us/locate/3_1009.html#Display The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prb compaq armada m300 m700 wd97 word97 win95 windows95 display hang hangs ====================================================================== Keywords : kbdta Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : : Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.