DOCUMENT:Q286032 08-MAY-2002 [word97] TITLE :WD97: Swedish Word Stops Responding Opening Versioned Documents PRODUCT :Word 97 for Windows PROD/VER:: OPER/SYS: KEYWORDS:kbOffice97preSR3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- NOTE: The information in this article applies to the Swedish version(s) of Microsoft Word 97. SYMPTOMS ======== In Swedish Word 97, when you save versions of a document and then close and reopen the document, you may be unable to access the versions. When you try to open an earlier version of the document, Word may stop responding (hang). RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Swedish version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------- 02/12/01 12:31PM 4.71.1015.0 3,150,560 WQFE2936.EXE x86 After the hotfix is installed, the following files will have the listed attributes or later: Date Time Version Size File name Platform --------------------------------------------------------------- 01/29/01 06:15PM 8.0.0.8529 5,332,992 Winword.exe x86 02/06/01 10:10AM 8.0.0.8529 1,448,448 Wwintl32.dll x86 STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: word97 wd97 swedish crash versioning ====================================================================== Keywords : kbOffice97preSR3fix Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : : Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.