DOCUMENT:Q295920  29-JAN-2002  [word97]
TITLE   :WD97: Word Prints More Copies than Value Displayed in Print Box
PRODUCT :Word 97 for Windows
PROD/VER::
OPER/SYS:
KEYWORDS:kbdta word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

If you attempt to print a single copy of a Microsoft Word document after you
print multiple copies, Word may print the same number of copies as you indicated
for the previous print job, even though the value in the "Number of copies" box
is 1.

CAUSE
=====

This behavior can occur if all of the following conditions are true:

 - You have background printing in Word turned off.

   -and-

 - The Hewlett-Packard (HP) IIID Postscript Plus version 3.79 printer driver is
   installed on your computer.

   -and-

 - You attempt to print to one of the following printers:

   Lexmark Optra S 1650
   Lexmark Optra N
   Lexmark Optra R
   Lexmark Optra R+
   HP LaserJet 8500N

RESOLUTION
==========

To resolve this issue, turn on background printing. To do this, follow these
steps:

1. On the Tools menu, click Options.

2. In the Options dialog box, click to select the "Background printing" check
   box under Printing Options, and then click OK.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

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Keywords          : kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbprb

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