DOCUMENT:Q146372 18-MAR-1999 [exchange] TITLE :XCLN: Cannot Delete a Network Connection After Inserting File PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:4.0,5.0 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 - Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 - Microsoft Exchange Windows NT client, versions 4.0, 5.0 - Microsoft Exchange MS-DOS client, versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You cannot delete a network connection that has a reference to a file that has been inserted into a message in the Exchange client. When you try to delete the network connection from a DOS prompt you will receive this error: " There are open files on the connection. Close all files and quit all programs related to the connection before you try to delete". There is more help available by typing NET HELPMSG 2404." If you try to disconnect the drive from file manager, you get this error: "There are currently files open on : connected to \\server\share. If you do not close the files before disconnecting from the network device, data may be lost. Do you want to disconnect the device anyway?" and you are given an option to disconnect the drive. CAUSE ===== This is caused by the Microsoft Exchange client keeping a open reference to the last opened drive or directory. For example, if another message is created referencing a file on a different share, the mapped drive letter referencing the share in the first message can be now be deleted. RESOLUTION ========== Exit and Log Off from of the Exchange client. You can then remove the mapped drive through either the File Manager or the MS-DOS prompt using the net use /d. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 clients. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: file link mapped drive ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400DOS kbExchange500DOS kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95 Version : WINDOWS:4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.