XCLN: Err Msg: Could Not Schedule Fax for Transmission

• Microsoft Exchange Windows 95/98 client, version 4.0

SYMPTOMS

When attempting to send a fax from Microsoft Exchange Client in a profile that contains both the Exchange Server Service AND the Windows 95 fax service, you may receive the following error messages during the rendering of the fax:

Could not schedule fax for transmission.

-OR-

File system error.

CAUSE

Norton Antivirus is enabled on the Windows 95 computer, preventing the fax from being properly rendered in the Windows/Spool directory.

Also files in the Windows/Spool/Fax directory can prevent the fax from being properly rendered.

RESOLUTION

• Remove or disable Norton Antivirus.
  
  -OR-



• Create two Microsoft Exchange profiles: one with Exchange Server service (only) and one with only Fax service.
  
  -OR-



• Remove any files that are in the Windows/Spool/Fax directory .

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords          : awfax exc4 
Version           : WINDOWS:4.0
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 12, 1999