DOCUMENT:Q168929 29-APR-1999 [exchange] TITLE :XCLN: Err Msg: You Need More Memory or System Resources PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:4.0,5.0 OPER/SYS: KEYWORDS:kbtshoot kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click the Mail icon in Control Panel you may receive the following error message: You need more memory or system resources. Close some windows and try again. CAUSE ===== The Mapi.dll file, located in the Windows\System subdirectory by default, is either missing, corrupted, or has been replaced by another version. RESOLUTION ========== 1. Reinstall Microsoft Exchange Client. 2. Expand Mapi.dll from the Exchange Client cabinet (cab) files. 3. Copy Mapi.dll from another Windows computer that is currently working. Both computers must be running the same version and service pack of Exchange Client. See table below and compare the size of the Mapi.dll file to find out this information. Mapi.dll File Size Version ==== ====== 1,000,288 5.0 989,280 4.0 SP4 988,544 4.0 SP3 988,480 4.0 SP2 890,464 4.0 RTM ====================================================================== Keywords : kbtshoot kbusage Technology : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword3 Version : WINDOWS:4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.