DOCUMENT:Q175486  27-JUL-2001  [exchange]
TITLE   :XCLN: Exchange Win 3.x Client Cannot Open XNK Sent from Outlook
PRODUCT :Microsoft Exchange
PROD/VER::8.0,8.01,8.02
OPER/SYS:
KEYWORDS:kbBug kbfix kbISS

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The information in this article applies to:

 - Microsoft Outlook 97, versions 8.0, 8.01, 8.02 
 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you are using the Microsoft Exchange Windows 3.x client and attempt to open
a Public Folder shortcut (XNK) in a message sent from a Microsoft Outlook
client, you might receive an error message similar to the following:

   The Application associated with this attachment could not be started.
   Verify the application is installed on your system with a correct
   directory path. C:\temp\1

WORKAROUND
==========

The Microsoft Outlook user can create the XNK successfully by saving it to their
desktop or another folder first and then dragging that copy to the message.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook, versions 8.0,
8.01, and 8.02.


A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.




MORE INFORMATION
================

To reproduce this problem, follow these steps:

1. Compose a new message in Microsoft Outlook.

2. Drag and drop a Public Folder into the compose note. This will create a XNK
   to the Public Folder

3. Send the message to a Microsoft Exchange Windows 3.x client user.

4. Open the message in the Microsoft Exchange Windows 3.x client and double-
   click the XNK.

Results: The error message listed above will appear.

Additional query words:

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Keywords          : kbBug kbfix kbISS 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook801 kbOutlook802
Version           : :8.0,8.01,8.02
Issue type        : kbbug
Solution Type     : kbfix

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