DOCUMENT:Q100004 21-NOV-1999 [msdos] TITLE :Error Running MemMaker on a Tandy 3810 Laptop Computer PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:6.0,6.2,6.21,6.22 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21, 6.22 ------------------------------------------------------------------------------- SYMPTOMS ======== If you run Microsoft MemMaker on a Tandy 3810 or 1100HD laptop computer, you may receive the following error message: MemMaker cannot run on this computer. To use MemMaker, you must have MS-DOS 6.0, an 80386 or higher processor, and at least 384K of extended memory. To exit MemMaker, press ... CAUSE ===== The Tandy 3810 laptop computer is an 80386-based computer that comes with 2 megabytes (MB) of memory. In the CMOS setting of the computer, there is an option to "Remap Shadow RAM." If this option is on, you may receive the above error message. WORKAROUND ========== To successfully run MemMaker, disable "Remap Shadow RAM" in the CMOS setting of the laptop computer. If you do not know how to change this option, call Tandy Corporation Computer Support for assistance. Once MemMaker completes its process, the "Remap Shadow RAM" option can be turned back ON. Tandy 3810 is manufactured by Tandy Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 6.22 3810hd portable 386 errmsg rom 6.0 6.2 3rdparty third-party third party ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600 Version : MS-DOS:6.0,6.2,6.21,6.22 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.