DOCUMENT:Q103538 22-NOV-1999 [msdos] TITLE :MEM & MSD Only See 16 MB of Memory on Dell Machines PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:6.0,6.2,6.21,6.22 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21, 6.22 ------------------------------------------------------------------------------- SYMPTOMS ======== The MS-DOS MEM command and the Microsoft Diagnostics utility (MSD) may not see more than 16 megabytes (MB) of memory on some Dell computers. CAUSE ===== Due to a problem in the Dell system BIOS, HIMEM.SYS does not see memory above 16 MB. Since MEM and MSD rely on the XMS memory manager for extended memory information, neither MEM nor MSD see memory above 16 MB. WORKAROUND ========== To work around this problem, you can download a flash ROM BIOS upgrade from Dell. For more information, contact Dell Computer Corporation. Additional query words: 6.22 6.20 ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600 Version : MS-DOS:6.0,6.2,6.21,6.22 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.