DOCUMENT:Q104540 20-NOV-1999 [msdos] TITLE :CHKDSK Finds Lost Clusters When ScanDisk Does Not PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:6.2,6.22 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 6.2, 6.22 ------------------------------------------------------------------------------- SYMPTOMS ======== CHKDSK may report lost clusters on a system when ScanDisk (or another third-party surface scan utility) indicates that the disk has no problems. CAUSE ===== This situation occurs when you have corruption in the volume label. ScanDisk is ignoring clusters assigned to volume labels, while CHKDSK is not. RESOLUTION ========== To work around this problem, run CHKDSK /F. Additional query words: 6.20 ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS622 kbMSDOS620 Version : MS-DOS:6.2,6.22 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.