DOCUMENT:Q174822 08-MAR-1999 [exchange] TITLE :XCLN: Item Selection Does Not Work as Expected with SHIFT Key PRODUCT :Microsoft Exchange PROD/VER:Windows:5.5 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 95/98 client, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you open the Recover Deleted Items From window in Microsoft Outlook or Microsoft Exchange, the first item in the list is highlighted but not selected. Thinking that the item is selected, you may try to SHIFT+click other items in the list to select them. WORKAROUND ========== Select the first item and then use the SHIFT key to click on another item in the list. MORE INFORMATION ================ If you choose Recover Deleted Items under the Tools menu while the Deleted Items folder or a public folder is selected, the Recover Deleted Items From window is displayed. If you hold the SHIFT key down and select any item in the list other than the first item, all items between the first item and the item selected are not selected. Instead, only the item you clicked is selected. ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 Version : Windows:5.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.