DOCUMENT:Q76845 17-DEC-2000 [msdos] TITLE :System Hangs with Kraft Mouse and Driver 3.01 PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:5.x OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 5.0, 5.0a ------------------------------------------------------------------------------- SYMPTOMS ======== You have a Kraft Systems mouse and mouse driver version 3.0 or earlier, and your system stops responding (hangs) or locks up when you use MS-DOS version 5.0 Shell Task Swapper. CAUSE ===== Kraft Systems has confirmed that the Kraft mouse and Kraft mouse driver version 3.0 or earlier may cause this behavior in MS-DOS Shell Task Swapper. NOTE: Kraft Systems has confirmed that Kraft mouse and mouse driver version 3.01 work properly with MS-DOS Shell Task Swapper. WORKAROUND ========== If you have a Kraft mouse and Kraft mouse driver version 3.0 installed and your machine hangs with Task Swapper, you can work around the problem by doing one of the following: - Contact Kraft Systems about upgrading to the 3.01 version of the mouse driver. - Disable the mouse by remarking out the DEVICE=C:\KRAFT\MOUSE.SYS line in the CONFIG.SYS file and use Task Swapper by keyboard input. - Do not use Task Swapper. MORE INFORMATION ================ For more information, contact Kraft Systems. The Kraft Systems products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 3.00 5.00 dosshell switcher ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS500 kbMSDOS500a Version : MS-DOS:5.x ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.