DOCUMENT:Q81790 17-DEC-2000 [msdos] TITLE :'VM ERROR' from Lotus 1-2-3 Release 3.1 PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:3.x,4.x,5.x,6.0,6.2,6.21,6.22 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 3.1, 3.2, 3.21, 3.3, 3.3a, 4.0, 4.01, 5.0, 5.0a, 6.0, 6.2, 6.21, 6.22 ------------------------------------------------------------------------------- SUMMARY ======= This articles describes the following error messages that you may receive when you run Lotus 1-2-3 release 3.1: VM ERROR [6]: INTERNAL ERROR VM ERROR [19]:not enough memory to start 1-2-3 -or- Cannot load file driver-L13 file MORE INFORMATION ================ VM ERROR [6]: INTERNAL ERROR ---------------------------- According to Lotus technical support, if your CONFIG.SYS file contains only HIMEM.SYS and DOS=HIGH, the error message VM ERROR [6]: INTERNAL ERROR may be displayed when shelling out from 1-2-3 release 3.1 using /SYSTEM. You may be able to work around the problem by including the following lines in your CONFIG.SYS file files=X buffers=X device=c:\dos\himem.sys device=c:\dos\emm386.exe nnn ram dos=high,umb (where nnn is the amount of expanded memory). If the error occurs on an 80286 machine, do not load MS-DOS high. VM ERROR [19]: Not Enough Memory to Start 1-2-3 ----------------------------------------------- If the error message VM ERROR [19]:not enough memory to start 1-2-3 -or- Cannot load file driver-L13 file is displayed when starting Lotus 1-2-3 release 3.1, there is not enough extended memory to start 1-2-3. 1-2-3 release 3.1 requires a minimum of 384K of free extended memory to run; when the minimum is not available, one of the above error messages may be displayed when starting 1-2-3. The Lotus product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 6.22 3.0 3.00 3.1 3.10 3.2 3.20 3.21 3.22 3.3 3.3a 3.30 3.30a 4.0 4.00 4.0a 4.00a 4.01 4.01a 5.00 5.00a 6.00 6.20 ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS321 kbMSDOS400 kbMSDOS320 kbMSDOS330a kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600 kbMSDOS310 kbMSDOS500 kbMSDOS330 kbMSDOS401 kbMSDOS500a Version : MS-DOS:3.x,4.x,5.x,6.0,6.2,6.21,6.22 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.